o Manage and oversee all facets of the daily operations of the store.
o As appropriate to the position, participate in the development of operating goals and objectives for the store; recommend and implement methods and procedures to enhance operations.
o Ensure that the store reaches sales expectations and increases profits.
o Ensure sales proceeds are deposited as per company policy.
o Ensure proper maintenance of the cash safe in the store.
o Operate cash register when needed.
o Control the daily sales activities of the store and send the daily sales to designated departments.
o Make re-ordering in time and implement the distribution strategy as proposed by the commercial department.
o Handle the receiving of merchandise and control of the store inventory.
o Ensure proper display of merchandise as per VM standards, requirements and guidelines.
o Handle returns, buybacks and exchanges of gifts, as appropriate; coordinate the return and replacement of defective merchandise.
o Oversees implementation of sales, promotions and special offers in the store.
o Ensure excellent customer service, maintain positive relationships with customers and handle customers’ complaints and problems.
o Follow-up on the implementation of all CRM initiatives (loyalty programs, etc…).
o Provide information about products and services.
o Build product awareness and create interest with potential and existing customers.
o Ensure proper maintenance of the store and the safeguarding of the company assets (equipment, fixtures, fitting etc…)
o Ensure that all team members abide by the company policies, procedures and
regulations (including uniforms, hygiene and general appearance).
o Supervise the store team, which includes work schedules and managing leaves, problem resolution and training of new sales officers.
o Manage, train and objectively evaluate team members.
o Make recommendations for team members concerning promotion and salary review.
o Conduct regular meetings with sales team members to coach, motivate and guide
o Present a neat appearance in uniform as prescribed by the orientation booklet.
o Be familiar with and follow-up the company orientation booklet guidelines.
o Ensure adherence to company policies.
o Perform miscellaneous job-related duties as assigned.