Female Call Center Operator


General Information


Company:
Confidential
Job Type:
Sales-Retail
Location:
Lebanon - Beirut
Date Posted:
Jan 17, 2017
Salary:
TBD
Employee Type:
Full-Time Employee
Gender:
Female

Description


Duties and Responsibilities:
• The call center operator receives, transfers, handles customer telephone calls incoming and out coming to the company

• Receives customer complaints for repair and maintenance

• Issues job orders for new maintenance request

• Fills and update the customer data form

• Follows up with the customer concerning the cost of repair

• Informs the customer of the possibility of any adjustments or proposals concerning his repaired item

• Transfer the new opened J/O to the Service Center

• Make “Happy Calls” every 3 days to the customers, and make sure the customer was satisfied.

• Report to the management the results of the Happy Calls

Requirement:
Age: 20 – 30
Sex: Female
Experience: Fresh graduate /minimum 1 year experience in similar role
Education: BA in Business administration or TS3

Computer skills: Microsoft office – oracle
Languages: Arabic & English, French is a plus.
Location: Bouchrieh

Company Profile

We are agents of multinational companies and distributors of Premium Brands operating in Lebanon.