Waiter - Zouk Mosbeh


General Information


Company:
Zaatar W Zeit
Job Type:
Restaurant/ Food Service
Location:
Lebanon - Beirut
Date Posted:
Jun 27, 2017
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Job Role:

Responsible for applying all company’s processes and steps of service that will guarantee an exceptional experience for Zaatar W Zeit customers.

Duties:

•Maintains personal hygiene all the time
•Follows literally the service steps as per operations service standards from greeting, seating the customer, offering menus, taking orders, presenting bills and giving exact change
•Gives all necessary information on menu items
•Takes orders accurately from customer and suggests promoted items in applying up-selling steps as per guidelines
•Makes sure served items match customers’ orders
•Serves the customer with utmost politeness and friendliness
•Seeks feedback from customer through both table visit and comment card
•Reports customers’ complaints to manager and follows up on resolution
•Informs the Team Leader/Floor Manager of any incident with the customer
•Suggests new ideas of how to serve customers better
•Cashes customers’ bills properly
•Punches immediate and accurate orders on POS
•Maintains section cleanliness prior, during, and after the shift

Requirements:

•High school diploma, technical school, college degree or ongoing studies.
•At least one year experience in restaurant field
•Fluent in Arabic and English, French is a plus
•Money Handling
•POS experience
•Selling Techniques

Company Profile