Social Worker - Qartaba

General Information

Job Type:
Non-Profit/ Volunteer
Date Posted:
Dec 28, 2016
Employee Type:
Full-Time Employee


The Social worker works with people to support them through difficult times and ensure that vulnerable people, including children and adults are safeguarded from harm. Their role is to provide support to enable service users to help themselves. They maintain professional relationships with service users, acting as guides and advocates.


• Provide listening and counseling services to refugees (men and women), fill the social file and integrate all related information on the system
• Respond to emergency cases and run the 24 hour helpline for refugee victims of violence and urgent cases
• Liaise with lawyers for legal consultations, and refer beneficiaries to relevant service providers when needed
• Conduct home visits to assess the needs of the HH
• Conduct field visits depending on the follow-up to be provided to each beneficiary (hospitals, schools,…)
• Collaborate with SW colleagues to identify participants for the sessions
• Conduct working groups with women, men and children
• Accompany beneficiaries during recreational activities
• Ensure proper follow up on all actions to be considered for individual cases till achieving desired results
• Report to the Head of Refugee Program the critical cases for final approval on the actions to be taken
• Prepare progress monthly reports on cases of beneficiaries and on activities implemented
• Update weekly the beneficiaries list
• Work occasionally on weekends to attend refugees community events or to organize activities for refugees
• Work occasionally on weekends or after the working hours for very urgent cases (investigations, medical issues…) in coordination with the head of Refugee program
• Participate in training, conferences and attend meetings
• Assess, plan and implement activities in coordination with the center coordinator/Senior social worker and/or field coordinator when necessary
• Refer traumatized cases to the psychologist for counseling and assistance
• Coordinate with other partners/stakeholders in the regions working with Refugees to avoid duplication and provide better services
• Perform administrative and secretarial support functions
• Responsible for CARITAS visibility

Business Skills

• Active Listening : giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Experience working with migrants/refugees and other groups
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Strong communication and interpersonal skills
• Strong organizational skills and ability to multi-task
• Commitment to human rights and gender equality
• Exhibit pro‐active attitude
• Ability to relate and connect with people of different cultural, ethnic, and social-economic backgrounds and a passion for helping others
• Ability to work under stress
• Work independently with little supervision, and also as a cohesive member of a diverse team
• Proficient in English, French and Arabic both written and oral

Computer Skills

• Microsoft office – all applications
• Software applications required for daily operations

Experience & Knowledge

• BA in Social Work
• 1 to 5 years relevant experience
• Experience working with Refugees and other groups
• Experience in working with vulnerable groups is a plus


Company Profile

Our mission is to enhance solidarity in order to promote and develop the human being without any discrimination. It commits itself to:

Assist people in need.
Revive the sense of responsibility in order to attain a larger solidarity in the relations between various social groups.
Involve the citizens in our activities under the social responsibility concept, making them partners and not only beneficiaries.
Help to integrate the individual activity into a community and collective approach with the aim of reaching sustainable development.
Strengthen the collaboration with local and international NGO's in order to promote efficient partnerships.
Perform its activities with professionalism and transparency.
Strengthen and protect the human rights of migrants, refugees and asylum-seekers in Lebanon.