Floor Coordinator

General Information

Job Type:
Education/ Training
Date Posted:
Jan 09, 2017
Employee Type:
Full-Time Employee


Duties and Responsibilities:
• Supports team manager and performs management duties when manager is absent or out of office
• Provides encouragement to team members, including communicating team goals
• Assists management with hiring processes and new team member training
• Discovers training needs and provides coaching
• Resolves conflicts between the employees
• Oversee day to day operation of the activities
• Prepares the schedule of breaks for the team
• Monitors that the activities are being conducted as per the procedures and manuals.
• Daily inspection on all the educators and the establishments in assigned zone to ensure SOP compliance and readiness for the shift
• Assign duties for team members and coordinate working shifts
• Daily briefings with the team to align performance standards with expected outcomes
• Ensure establishments are well maintained and safe for use by customers through eliminating risk, ordering adequate raw materials and maintaining consumables while following up on timely delivery of orders
• Coordinate with HR on all matters related to employees performance, recruitment needs, training needs, performance evaluation and employee relations
• Coordinate with all the other departments (IT, Maintenance, Warehouse,..) in order to assure the total functionality of all the establishments
• Coordinate with the content department for any required modifications in the script or any suggestions regarding the activity procedure and follow up on any special requests from sponsors
• Represent the whole establishment and act as a point of contact with the management
• Handle customer complaints
• Supervise the educators attitude and their code of conducts and ensure they are compliant with the set company standards
• Supervise the availability of supplies and tools for operation required and place orders in coordination with the supply chain department and follow up on timely and accurate delivery

Company Profile

Leading educational institution operating in 7 arab countries