Floor Coordinator

General Information

Job Type:
Education/ Training
Date Posted:
Jan 09, 2017
Employee Type:
Full-Time Employee


Duties and Responsibilities:
• Supports team manager and performs management duties when manager is absent or out of office
• Provides encouragement to team members, including communicating team goals
• Assists management with hiring processes and new team member training
• Discovers training needs and provides coaching
• Resolves conflicts between the employees
• Oversee day to day operation of the activities
• Prepares the schedule of breaks for the team
• Monitors that the activities are being conducted as per the procedures and manuals.
• Daily inspection on all the educators and the establishments in assigned zone to ensure SOP compliance and readiness for the shift
• Assign duties for team members and coordinate working shifts
• Daily briefings with the team to align performance standards with expected outcomes
• Ensure establishments are well maintained and safe for use by customers through eliminating risk, ordering adequate raw materials and maintaining consumables while following up on timely delivery of orders
• Coordinate with HR on all matters related to employees performance, recruitment needs, training needs, performance evaluation and employee relations
• Coordinate with all the other departments (IT, Maintenance, Warehouse,..) in order to assure the total functionality of all the establishments
• Coordinate with the content department for any required modifications in the script or any suggestions regarding the activity procedure and follow up on any special requests from sponsors
• Represent the whole establishment and act as a point of contact with the management
• Handle customer complaints
• Supervise the educators attitude and their code of conducts and ensure they are compliant with the set company standards
• Supervise the availability of supplies and tools for operation required and place orders in coordination with the supply chain department and follow up on timely and accurate delivery

Company Profile