Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions / Approve customer and bank transactions within authority limits / Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures / Be knowledgeable about all deposit, business, and consumer loan products / Maintain proper teller and vault cash levels including ordering coin and currency/ Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved / Collaborate in the hiring, training and retention of staff / Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions / Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc / Prepare teller and FSR performance appraisals and disciplinary notices as needed / Maintain staff schedules to provide adequate coverage at all times / Responsible for growing customer base; consumer and business relationships through internal and external marketing programs / Develop and grow business and consumer relationships / Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act / Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met / Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests / Maintains the highest level of confidentiality with all information obtained / Perform as a team member in allocating and coordinating the work flow / Contribute to the fulfillment of department and company objectives and goals / Comply with all department and company policies, procedures and regulations .
-Requirements: Master’s degree in Banking / Minimum 7 years’ experience in a similar role