Customer Support Representative

General Information

Pin-Pay sal
Job Type:
Date Posted:
Aug 17, 2017
Employee Type:
Full-Time Employee


Functional Role
 Answer calls and respond to emails
 Perform customer identity verifications
 Determines end user requirements by working with customers.
 Handle customers inquiries both telephonically and by email,
 Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.
 Fulfill requests by clarifying desired information; forwarding requests.
 Maintains call center database by entering information and keeping accurate records of discussions or correspondence with customers;
 Keep equipment operational by following established procedures; reporting malfunctions.
 Updates job knowledge by participating in educational opportunities.
 Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 Route calls to appropriate resource
 Prepare and distribute customer activity reports
 Record product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
 Recommend potential products or services to management by collecting customer information and analyzing customer needs.
 Produce reports related to Failed/Successful transactions, daily registration, Activation List
 Perform outgoing Calls to activate registered accounts and assist them in resolving problems (if any), and explain new features.

Company Profile

PinPay is a company established in 2008 providing Mobile-Banking and Mobile-Payment services in Lebanon. The team is composed by young and dynamic hard-workers. Our services are meant to accommodate the busy lifestyle of our valuable clients.