Service Center Manager - Home Appliances Field

General Information

Job Type:
Date Posted:
Jul 28, 2017
Employee Type:
Full-Time Employee


Duties and Responsibilities:
• Check on ordered spare parts for all models
• Check on the ordered parts list for SVC
• Check on any purchase order for spare parts from local market
• Coordinating with HO on orders receivables and creation on system
• Check the invoices for technicians (Indoor & outdoor) and related spare parts taken
• Over checking the job execution for local dealers & customers
• Managing all interdepartmental relations along with outside customers and affiliates
• Monitoring the stock availability and maintain its level in compliance with company’s policies
• Managing all staff to ensure that the responsibilities are carried out with required standards & efficiency
• Overseeing that the parts and deliveries meet the required
• Overseeing the warehouse staff to ensure the maximum use of available space and parts flow
• Maintaining regular contacts between all staff with high level of coordination to ensure the work is done accordingly
• Provides guidelines for the team to ensure smooth workflow implementations
• Ensure the company policy is executed in terms of customer service, logistics, inventory control and costs
• Monitoring & auditing all purchase orders to meet company specifications, cost and delivery time
• Overseeing the procedure of work on dismantled units and secures their proper loading them into system and the defective parts to be listed properly
• Monitor the workflow in SVC
• Checking the inventory of all spare parts in SVC
• Answers on all mail correspondence between SVC, HO & affiliates
• Ensure that the operation procedure is followed by every team ( Indoor / Outdoor / spare parts /call center / marketing )
• Regular periodical meeting with the team for their Development and improvement
• Assist operation in handling customer
• Ensure that the angry customer is treated fairly
• Ensure that the process is followed by the technicians and the customer is happy and satisfied
• Check the customer’s feedback and take corrective actions
• Ensure the process in place on constantly measuring customer satisfaction and continuous improvement in place
• Ensure the team’s clean appearance and that team wears uniform and clean
• Ensure the team is courteous and polite to the Customers
• Ensure the workshop / office / floor / stores is clean
• Ensure that the entire team follows the company procedures and policies

Age: 30-50 years
Sex: Female / Male
Experience: minimum 3 years of experience in managerial position/ in a similar role
Education: BA in Business administration or equivalent field

- Leadership and People Management: Attract, retain, motivate, coach and develop team members for high performance
- Communication Skills: Communicate, present, assert, speak senior management language
- Collaboration Skills: Influence, build relationships, navigate politics, manage conflicts, negotiate
- Business Management Skills: Understand strategy, business functions, decision-making and workflow
- Computer skills: Microsoft office – oracle
- Languages: Arabic & English, French is a plus.

*Can join us immediately

Company Profile

We are agents of multinational companies and distributors of Premium Brands operating in Lebanon.