ADMINISTRATIVE ASSISTANT/ CUSTOMER SERVICE AGENT (RETAIL COMPANY DEKWANEH)


General Information


Company:
KARACKTERZ
Job Type:
Clerical/ Administrative
Location:
Lebanon - Beirut
Date Posted:
Jun 21, 2017
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Female

Description


-To perform a wide variety of office duties such as typing correspondence, reports, emails, drawing graphs and charts … in a professional way with minimum direction and instructions.
-To receive telephone calls and visitors in a professional manner.
-To handle the incoming and outgoing emails in an accurate way keeping the Direct Manager informed at all times.
-To handle common inquiries and correspondence and to direct non routine ones to concerned parties.
-To establish and maintain functional files and records.
-To maintain the schedule of the Direct Manager by arranging appointments and meetings as per his instructions.
-To screen calls addressed to the Direct Manager and brief her / him accordingly.
-To assemble, organize, process and evaluate data and reports sent by the branches and submit them to the Direct Manager periodically in an accurate manner respecting the deadline.
-To perform administrative tasks and special projects under the general directives of the Direct Manager such as collecting and compiling general reference materials and information pertaining to company or department practices and procedures.
-To relieve assigned branch managers of minor administrative details by performing some clerical duties on their behalf after approval of the Direct Manager.
-To act as a substitute during someone’s absence in the corporate department to ensure the operation is running smoothly at all time.
-To follow up on customers’ complaints and requests in a timely manner.

Requirements:

-Holder of a BA degree in Business Administration
-Must have 2-3 years of similar experience
Advanced experience in MS Office - EXCEL
-Fluent in English / Arabic
-Strong communication / customer service skills
-Strong follow up skills
-Strong customer - service orientation

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Company Profile