-To perform a wide variety of office duties such as typing correspondence, reports, emails, … in a professional way with minimum direction and instructions.
-To handle Inbound / Outbound telephone calls: complaints, inquiries and sales follow up in a professional manner
-To handle common inquiries and correspondence and to direct non routine ones to concerned parties.
-To establish and maintain functional files and records.
-To screen calls addressed to the Direct Manager or concerned Sales Consultant and brief her / him accordingly.
-To assemble, organize, process and evaluate data and reports and submit them to the Direct Manager periodically in an accurate manner while respecting the deadline.
-To perform administrative tasks and special projects under the general directives of the Direct Manager such as collecting and compiling general reference materials and information pertaining to company or department practices and procedures.
-Holder of a BA degree in Business Administration
-Must have 2-3 years of similar experience
-Advanced experience in MS Office - EXCEL
-Must be Fluent in English / Arabic
-Strong communication / customer service skills
-Strong follow up skills
-Strong customer - service orientation