Senior Officer - Information Technology for programs

General Information

International Rescue Committee- IRC
Job Type:
Information Technology
Date Posted:
Jun 19, 2017
Employee Type:
Full-Time Employee



The ICT for Programs (ICT4P) unit under the Economic Recovery and Development (ERD) sector supports livelihoods programs in Lebanon focused on conditional cash programming, job and legal counseling, job referral and employment services, and access to short term skill and on the job training. The program has field offices in Deir Dalloum (Akkar) and Mt Lebanon.

The ERD sector has created a custom-built, Django/Python-based CRM system that facilitates the work of the field offices. The primary focus of the Senior ICT4P Officer’s role will be maintenance and continuous improvement of this system through business requirements and analysis and aiding reporting by the Monitoring & Evaluation team in general.

The Senior ICT4P Officer will apply innovative uses of technology that directly help beneficiaries and improve program quality and delivery. In addition to strong technical skills, this position will require a person with superb business process analysis and interpersonal skills. It will require the ability to understand the ERD sector’s business needs and directly make changes to the software system. The ability to extract data and contribute to the analysis of patterns and related trends is needed, with the subsequent ability to synthesize the data into information consumable by program leadership.

The Senior ICT4P Officer will report directly to the Monitoring and Evaluation Manager and will also be expected to work closely with the Regional ICT4P Coordinator based in Amman; the Information Technology (IT) department; and ERD’s technology advisor to coordinate all program activities of the unit with new and existing ICT initiatives.


ICT Development and Support

Support data gathering and information management activities, to include:
Maintenance and creation of electronic surveys using tools like ODK Collect and
Generation of maps and data visualizations using ArcGIS
Maintain and support all information management systems related to ERD programs, including (but not limited to):
Client management systems at two (2) Livelihoods Centres in Akkar and Mount Lebanon as well as maintaining access at the Beirut office
Unique ID generation and ID Card creation
Serve as main focal point with any external vendors developing and supporting any technology systems in place for programs with the support of the Regional ICT4P Coordinator
Manage the Software Development Lifecycle (SDLC): Consult with program staff on information and application needs; maintain specification documents and project plans; and lead application and tool development against those plans
Train ERD data analysts, officers, and assistants in use of systems
Business Analysis

Build and maintain strong relationships with internal departments and cultivate a deep understanding of the ICT4P engagement model and offerings across the agency
Create project proposals in coordination with business stakeholders, including requirements and use cases; deliver clear documentation for execution, including project scope, key stakeholders, assumptions, budget, and functional requirements
Coordinate maintaining a roadmap of short- and long-term ICT4P initiatives within ERD Lebanon programs
Monitor quality, activity timelines and due dates for deliverables to ensure staff meet internal and/or external requirements and deadlines
Reporting and Communications

Complete projects that require data mining, analysis, and presentation
Identify relevant trends, do follow-up analysis, prepare visualizations
Develop reports and dashboards as needs within ERD sector arise using tools such as Tableau

Degree in Computer Science, Statistics, or equivalent experience in software development
Demonstrated experience with LinuxDemonstrated experience with the Python programming language; Django framework preferred
Experience managing databases including with SQL required; spatial databases (PostgreSQL + PostGIS) strongly preferred
Working familiarity of other programming languages such as PERL, Java, Ruby or .Net preferred
Demonstrated experience analyzing data with SPSS, Stata, or R Programming preferred
Working familiarity with tools like Zoho Reports, Tableau, Qlikview, Excel
Experience training staff on the use of technologies including translating technical terms into common language
Self-starter – must be productive with minimal direction and flexible to sudden changes in requirements
Excellent visual design sense regarding clear and accurate presentation of data
Ability to work in a multi-cultural environment and travel as required to project field sites
Excellent interpersonal, oral and written communication skills; demonstrated ability to successfully work in a fast-paced environment within and across departments/functions/geographic locations, and develop positive relationships with locally and remote based staff
Excellent spoken and written English and Arabic language skills r

Company Profile

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

Rescuing lives
At work today in over 40 countries and in 22 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Our commitment
When an emergency arises, the IRC arrives on the scene within 72 hours with urgently needed supplies and expertise that protect people caught in the midst of chaos. We commit to stay as long as we are needed, helping survivors to heal, recover and rebuild their communities to be stronger, more stable and more democratic. In the United States, the IRC has helped hundreds of thousands of refugees thrive in the country that gave them sanctuary and a new beginning.

From the first moment the IRC hits the ground we work toward lasting solutions. Building local capacity and self-sufficiency -- and promoting human rights, participation and accountability -- are at the core of all of our innovative programs.

Using your donations wisely
The IRC is consistently awarded high marks by charity watchdog groups and respected publications for our efficient use of financial support and the effectiveness of our work. Of every $1 the IRC spends, more than 90¢ goes to programs and services that directly benefit refugees and communities affected by war or disaster.