Customer Support Officer

General Information

Integrated Digital Systems
Job Type:
Information Technology
Lebanon - Beirut
Date Posted:
Oct 10, 2017
Employee Type:
Full-Time Employee


Goal of position:
• Perform the services of training, maintenance (hardware and software), and customer support on all levels, and ensure customer satisfaction.
• Perform the technical evaluation on the in-house developed systems, in order to assure product quality or optimal functionality.
Tasks and responsibilities:
• Handle direct contact with clients after sale
• Handle customer support appointments and tasks
• Schedule for training with customers and determine the material needed for client training in coordination with management
• Follow up with clients after training to ensure optimal training results
• Receive customer complaints calls and check if they can be resolved via phone
• Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
• Draw and prepare network infrastructure
• Guide and direct technical staff in the customer’s institute
BS or technical degree (BT/TS) in electrical, electronic, or computer field
Preferred one Year experience
Web server, Network basis, Windows server, SQL Server, Crystal Report.

Company Profile

Integrated Digital Systems is a team of professionals dedicated to designing and developing solutions tailored to the needs of private enterprises and public bodies. The company was established in 1991 and is a Microsoft Gold Certified Partner operating in Lebanon and the Gulf.

The products cover a spectrum of areas, among which is ERP, finance, e-banking, information management, e-commerce, content management, and web design.