Customer Support Officer

General Information

Integrated Digital Systems
Job Type:
Information Technology
Lebanon - Beirut
Date Posted:
Mar 14, 2018
Employee Type:
Full-Time Employee


Goal of position:
•Perform the services of training, maintenance (hardware and software), and customer support on all levels, and ensure customer satisfaction.
•Perform the technical evaluation on the in-house developed systems, in order to assure product quality or optimal functionality.
Tasks and responsibilities:
•Handle direct contact with clients after sale
•Handle customer support appointments and tasks
•Schedule for training with customers and determine the material needed for client training in coordination with management
•Follow up with clients after training to ensure optimal training results
•Receive customer complaints calls and check if they can be resolved via phone
•Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
•Computer assembly
•Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
•Operating system installation and configuration
•Software installation including IDS and system applications
•Hardware and software troubleshooting
•Antivirus installation, providing Internet connections services and downloads, and follow up
•Visit sites
•Plan and install networks
•Draw and prepare network infrastructure
•Guide and direct technical staff in the customer’s institute
•Test network connectivity
•Install networking hardware and configure related software
•Test network performance
•Insure optimal performance of software at client site
•Warn client about any potential dangers, crashes, or malfunctions related to software and/or hardware
•Send a letter to the customer defining the problem and proposing a solution to confirm in case of modifications
•Modify applications’ reports upon request
•Implement workflow or parts of it and properly follow up on it
•Consultancy related to customers and development
•Data conversion and manipulation
•Maintain proper hardware, system, and software status at IDS
•Train fellow customer support members on old and newly developed products (exchange of expertise)


•Qualifications: BS or technical degree (BT/TS) in electrical, electronic, or computer field
- Preferred one year experience
- Web server
- Windows server
- Network server
- SQL Server
- Crystal Report

Company Profile