Your role will be to apply the effective overall running of your sections. To coach, develop and inspire the team to deliver the sections’ targets and objectives within the required timescales and to the appropriate standard
Duties & Responsibilities
To effectively appraise and manage team performance, in line with company policy and procedures, ensuring that business objectives and targets are achieved within appropriate timescales
To develop the team to deliver exceptional standards of customer service at all times.
To plan, develop and control weekly/monthly/annual Reports
To effectively prepare staff schedule and manage holiday scheduling of the team
Identifying, maximise and drive sales opportunities from sales and promotions
Developing the business to meet the site objectives and targets.
Developing and improving market share through local marketing in partnership with the Sales and marketing department, by supervision of Advertising & Marketing activities within the Branch
To ensure all operational standards are met and delivered effectively in order to create the best environment for both customers and team members.
Ensure Health and Safety Regulations are adhered to
Developing and executing the company’s scheduling policy
Effectively resolve Customer’s complaints
Daily Business Operation
Secures merchandise by implementing security systems and measures.
Following up the maintenance of your sections
Qualifications and Experience
BA Graduate with focus on Business studies
The successful candidate must be dynamic, ambitious with 3 year supervisory / management experience in either retail, leisure, or hospitality
Excellent English Written and Spoken Communication Skills (French is a Plus)
Strong IT Skills, with emphasis on Microsoft Office
Service Business Oriented/Commercial Awareness
Must be Punctual/reliable & Responsible and a passion for excellence
Abe to handle pressure and priorities at any time
Proactive, with experience of developing and coaching team members
You must have general retail knowledge