Customer Service Representative - Warranty Claim Department


General Information


Company:
Information Technology Group s.a.l. (Holding)
Job Type:
Clerical/ Administrative
Location:
Lebanon
Date Posted:
Jan 12, 2018
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Job Duties:
- Receiving and responding to customers’ incoming requests by phone or by e-mail
- Providing requested information to customers
- Routing customers’ requests to the proper person
- Contacting customers when needed
- Offering customers the company’s products and services
- Keeping accurate records of discussions and correspondence with customers
- Handling, investigating and solving customer complaints, complex problems or any major incidents
- Identifying problems and trends and escalating them to supervisor when needed
- Referring to scripts or training examples to read from during normal phone calls
- Providing timely feedback to the company regarding customers’ concerns
- Maintaining customers’ records by updating account information
- Staying up-to-date with changes and updates

Job Requirements:
- 0 to 3 years of experience
- Bachelor's degree in Business or any related field
- Good command in English

Company Profile