marketing and customer support

General Information

Confidential 1
Job Type:
Date Posted:
Jan 05, 2019
Employee Type:
Full-Time Employee


Build and execute social media strategy through competitive research, platform determination, messaging and audience identification
Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
Set up and optimize company pages within each platform to increase the visibility of company’s social content
Moderate all user-generated content in line with the moderation policy for each community
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
Making calls and following up with clients to meet their needs
Working with community partners to increase involvement
Developing relationships with potential clients
Maintaining good relationships with existing clients
Going over the perks and benefits of making purchases through one company versus another
Developing and analyzing data to determine how to better accommodate new and existing customers
Performing research on accounts to help increase interest in the organisation
Offering demonstrations for products and services to potential buyers
Making sure to understand the individual and unique needs of each customer
Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.
Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.

Company Profile