Marketing & Customer Service


General Information


Company:
Confidential
Job Type:
Marketing
Location:
Lebanon
Date Posted:
Jan 13, 2019
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Female

Description


1. Customer service (30%)
a. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
b. Opens customer accounts by recording account information.
c. Maintains customer records by updating account information.
d. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

2. Monitoring and partner follow up (15%)
a. Monitor the functionality of the process and the market
b. Follow up and develop a strong relationship with partners
c. Identifying and expand merchandise opportunity

3. Platform development (25%)
a. Stay aware of any problems in the apps or back-end
b. Follow up with our developers to keep up with all the new modifications and app development on a daily basis
c. Check up the apps on a daily basis to make sure it all functions as desired
4. Product Branding Development (10%)
a. Partner presentation (The Package, Email, Product flash presentation, Company Presentation)
b. Corporate presentation
c. Visual presence at our partner’s locations: stickers – banners … Professional Presence on social media including corporate platforms (e.g. LinkedIn)

5. Marketing Calendar (10%)
a. Enhance the Categories values
b. Develop a yearly plan

6. Marketing & Communication Action (10%)
a. Notification Plan daily/Monthly/ (Depend On Wants and likes)
b. Survey Monthly Plan
c. Social Media Presence (Facebook, Instagram, Business Platform like Liked in, Twitter...)

Company Profile