IT Support Officer

General Information

Company in Jounieh
Job Type:
Information Technology
Date Posted:
Jan 22, 2019
Employee Type:
Full-Time Employee


IT support officer will monitor and maintain the computer systems and networks of the organization.

Main Duties:
 Install and configure computer hardware operating systems and applications.
 Monitor and maintain computer systems and networks.
 Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
 Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
 Replace parts as required.
 Follow diagrams and written instructions to repair a fault or set up a system
 Support the roll-out of new applications and machines.
 Respond within agreed time limits to call-outs.
 Prioritize and manage many open cases at one time
 Be the first point of contact for staff on collection of new hardware and replacement hardware from the Group
 Will be involved in supporting the systems across all stores.
 Performs other duties as assigned.

A degree in Computer Science or Equivalent

Related Work Experience:
At least 2 years of work experience

Language Skills:
Strong command of English – French - Arabic languages

Company Profile