To deliver the whole spa experience to a high standard and ensure the guests’ needs are cared for in alignment with Resense training and all standard operating procedures. ‘Care for the guests’ from beginning to end.
To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
Go above and beyond to accommodate guests’ needs and requests.
Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.
To engage directly with the guest, LISTEN and anticipate their needs with genuine and sincere attitude.
Be fully knowledgeable of Resense Spa treatments, services and products, able to advise guests as to the relevance and suitability of treatments according to the guest’s needs.