Floor Manager


General Information


Company:
Confidential
Job Type:
Restaurant/ Food Service
Location:
Lebanon
Date Posted:
Jan 08, 2019
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


DUTIES SUMMARY:

• Handles customer’s complaints and taking any appropriate actions to turn dissatisfied guests into return guests
• Seeks feedback from customer through comment card and coordinate with the operations manager on the potential corrective or improvement actions
• Ensures the application of operations manuals and work procedures
• Ensures the application of all Food Safety and Cleaning standards in the restaurant
• Ensures ordering goods according to the par level stock, to control the cost, the waste and the inventory variance
• Monitors stock in the restaurant and takes proper action when needed
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of food preparation
• Performs Opening and Closing Checklist/Hand over checklist to make sure that the restaurant operations is run smoothly and well function by applying the critical path methodology
• Ensures that proper security procedures are in place to protect employees, customers and company assets
• Participates in developing a positive working environment to increase harmony between team members for better productivity
• Develops employees by providing ongoing feedback, and communicating performance expectations.
• Ensures that Human Resources policies and regulations are well applied in the outlet

REQUIRED SKILLS (EXPERIENCE AND EDUCATION) & COMPETENCIES:
• Diploma or Degree holder in hospitality management or equivalent
• 2-4 years of relevant experience, 2 of them in supervisory position
• Advanced knowledge of the Restaurant Business (operational systems knowledge)
• Ability to understand and apply principals of all Food & Beverage metrics of measurement. (food costs)
• Fluency in English and Arabic; French is a plus
• Knowledge in Food Safety standards
• Advanced computer skills

Company Profile