Call and receive call from customers.
Courteously greet the customer and give them the best customer service needed.
Give customer’s assistance by answering their inquiries and other concerns.
Transfer calls from to designated area or department.
Encode and forward customer’s concerns to authorized personnel that will further assist the concern of the customer.
Inform customers with their billing information, unpaid bills and other important concerns.
Education and Training Requirements:
Must have at least 1 year experience as telephone operator.
Skills and Competency Requirements:
Must have a strong command in Arabic and English language, both oral and written.
Knowledge and ability to give best customer service.
Must have experience in giving customer service
Must be keen and attentive to details.
Can communicate well to different kinds of customers.