The People Training Manager is responsible successfully on-board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.
All employees receive both Kempinski and locally required training.
The hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement.
Achieve Kempinski training engagement rate.
The training calendar and the business plan reflect Kempinski training
guidelines and the internal training needs analysis.
Ensure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines
The hotel utilises all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.
Every department has Departmental Trainer(s), departmental policies and procedures and have fully implemented the Kempinski on-job training tools such as Training BITES.
Kempinski Experience Assessment meets or exceeds the company benchmark.
Enhance Employee Engagement rate, which is reflected annually in the Kempinski Employee Engagement Survey.
Enhance hotel Guest Satisfaction Survey results.
Employee relationship and recognition programme(s) are in place.
Annual Training Manager’s Academy is attended.