Guest Relations Attendant / Hostess - Beirut


General Information


Company:
Confidential
Job Type:
Hospitality/ Travel
Location:
Lebanon
Date Posted:
Apr 23, 2019
Salary:
To be discussed
Employee Type:
Full-Time Employee
Gender:
Female

Description


Qualifications
High School Degree or Equivalent
0-1 years of experience in guest service or a similar field
Fluency in English and/or French is a plus

Key Responsibilities
Administer guest reservations and space management in coordination with the Maître D’hôtel-Reservation in order to optimize the seating capacity of the restaurant
Warmly and graciously greet all guests upon arrival and departure and manage the waiting list for walk-ins to ensure that all guests are received properly
Escort guests through the restaurant and accommodate special seating requests for guests whenever possible to help in building a satisfying experience
Prepare daily recap on capacity and turnover to be noted in the log book and logs in data in all identified sheets so that the data can be used in future planning
Handle guest complaints professionally according to standard procedures and report immediately to Maître D’hôtel-Reservation to find the best solution
Implement the quality and food safety management system as per the requirements of applicable national statutory and regulatory requirements as well as international standards and guidelines

Company Profile