Head Waiter

General Information

Casper & Gambinis
Job Type:
Restaurant/ Food Service
Date Posted:
Mar 12, 2019
Employee Type:
Full-Time Employee


• Greets customers & delivers menus as per C & G’s standards;
• Takes orders from customers in a professional manner and types it on the POS system;
• Shows high level of customer service at all times;
• Uses cross selling & up selling techniques to promote C & G items;
• Promotes C & G’s special features to customers as per his / her superior’s request;
• Reports any problem related to customers to his / her superior & follows up accordingly;
• Responds to customer’s requests immediately by always being available on his/ her section to serve;
• Carries food & beverage to customers and places them as per C & G standards and vice versa;
• Makes continuous visits on his /her section to respond to customer needs;
• Follows the service standards of C & G’s to provide excellent customer experience;
• Cleans & prepares the table after the customer visit;
• Supports his / her peers during rush hour to achieve excellent customer service;
• Maintains his / her station continuously to reflect the best image to the customers;
• Assigns the opening & closing tasks to waiters / bussers;
• Receives the physical crockery and general inventory from waiters for checking purposes;
• Supports the team physically during opening & closing tasks;
• Handles the rotation breaks between waiters & bussers;
• Trains other members upon the Management request;

• Performs other tasks as assigned by the management.

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