Family Entertainment Center Floor Manager

General Information

Masterminds Corporation
Job Type:
Hospitality/ Travel
Date Posted:
May 13, 2019
2500$- 4000$
Employee Type:
Full-Time Employee


 Responsible of the Entertainment Center 3000 to 3500/ SQM
 Manage (50 employees including Supervisors/ Assistant Manager/ Assistant Supervisors/ Floor Staff & Technical/ F&B & Admin & cashiers.
 Professionally manage & Task staff towards an interactively focused customer service style, motivating these resources to enthusiastically provide for overall customer satisfaction.
 Full responsible of training of all the Entertainment Center Staff
 Full responsible the birthdays events.
 Coached staff in all aspects of company system and operations including customer service standards and product/ centre presentation. Determine and set employees motivational objectives and following up on their performance.
 Manage the smooth running of the centre to ensure that high standards of customer care, machine operation/ machine maintenance and centre presentation are maintained.
 Ensure that centers runs in a professional manner, with an emphasis placed on guest safety, satisfaction & a fulfilling experience.
 Analyze, identify and report positive/ negative feedback on operations.
 Assist to resolve customer problems or complaints by determining optimal solutions, ensured quest complaints are resolved appropriately, and that appropriated service recovery gestures are made to ensure complete guest satisfaction.
 Responsible of the safety & Security of all staff & customers.
 Oversaw daily operations with daily statisctics reports of the Rides/ Attraction/ Sports/ Redemption & Merchandise items.
 Control all cash issues & ensure that daily takings are checked, logged, reported, banked & double- checked.
 Responsible of all orders, supplies and deliveries and maintain direct contact with all suppliers.
 Coordinate and develop the marketing planning as budgeted
 Prepare monthly reports on the status and performance of the FEC as budgeted
 Performs any other tasks as assigned by management
 Schedule is flexible from Monday till Sunday with one day Off during the week.

Company Profile