Front Desk Agent


General Information


Company:
Matrix Consortium
Job Type:
Hospitality/ Travel
Location:
Lebanon
Date Posted:
Sep 20, 2019
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Front office agent is required for a hotel in Tabarja:

Duties:

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Company Profile