Customer Service


General Information


Company:
JOSONS
Job Type:
Advertising/ Public Relations
Location:
Lebanon
Date Posted:
Oct 04, 2019
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Female

Description


Responsibilities
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ability to learn various product technical specifications.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.


Qualifications
• BA degree in Business Management or Equivalent
• 2-3 years of experience in the field is a must
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

Company Profile