ITS Infrastructure Specialist & User Support

General Information

Job Type:
Information Technology
Date Posted:
Oct 09, 2019
Employee Type:
Full-Time Employee


To achieve success it is critical that the ITS Infrastructure Specialist must:
 Ensure the proper implementation of a local IT infrastructure as per GIS (Global Infrastructure Services) standards
 Ensure the continuity of ITS operations by creating a redundant IT environment. Make sure data is backed up and safeguarded on daily basis
 Define and implement a Disaster Recovery Plan by reducing the recovery time objective to the shortest possible as per the business needs
 Coordinate with GIS on regular basis for the deployment of global infrastructure projects and design/upgrade of local infrastructure
 Manage the local servers in vmWare environment. Make sure they are well maintained and upgraded regularly
 Ensure that all IT security protocols set by global ITS security team are well respected locally
 Keep an inventory of ITS assets and equipment and update regularly
 Handle the purchasing of IT assets and equipment by respecting the asset lifecycle periods defined in IT Assets SOP
 Coordinate with third party vendors and procurement team to ensure the purchase of proper IT equipment as per global catalogues conditions. Ensure that SLA with third party vendors are defined and respected with clearly defined KPIs
 Manage and renew infrastructure licenses on time
 Support end users by providing them the necessary trainings and user guides on new solutions and policies

 BS in Computer Engineering or Equivalent
 Minimum 3 year experience in application management or software development
 Knowledge in vmWare, Windows Servers
 Knowledge in Cisco VoIP solutions
 Able to lead transversal projects
 Foreign Language: proficiency in English, French is optional

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