Receptionist (Opera experience is a must)

General Information

Lancaster Eden Bay
Job Type:
Hospitality/ Travel
Date Posted:
Dec 31, 2019
Employee Type:
Full-Time Employee


•Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
•Directs visitors by maintaining employee and department directories; giving instructions.
•Maintain neat work area & report defective materials.
•Check in and Check out guests
•Make sure that the airport pick up and drop off are confirmed.
•Meets all targets
•Check arrivals and all their covering.
•Check departures and all billing instructor
•Check all allocations of rooms and match it with guest requests.
•Always be available to deal with all guest queries and requests.
•Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests
•Dealing with families travelling with children.
•Be familiar with hotel facilities and attractions in order to promote these to resident and non-resident guests.
•Report any accident or theft to security, and ensure follow through with the guest.
•Identify and pass on to the Front Office Manager any potential problems, important issues affecting the guests.
•Check daily arrivals report, pay attention to previous complaints, hoteliers, guest booked into suites, guests paying tariff rate, first time stays as well as repeat guests.
•Be familiar with as many guest profiles as possible.
•Ensure that our guests feel comfortable and offer assistance with anything that they may need during their stay. Ensure departments are aware of specific requests.

Company Profile