Front Office Supervisor (Opera experience is a must)

General Information

Lancaster Eden Bay
Job Type:
Hospitality/ Travel
Date Posted:
Dec 31, 2019
Employee Type:
Full-Time Employee


•Check in and Check out guests
•Make sure that the airport pick up and drop off are confirmed.
•Meets all targets
•Check arrivals and all their covering.
•Check departures and all billing instructor
•Check all allocations of rooms and match it with guest requests.
•Always be available to deal with all guest queries and requests.
•Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests
•Dealing with families travelling with children.
•Be familiar with hotel facilities and attractions in order to promote these to resident and non-resident guests.
•Report any accident or theft to security, and ensure follow through with the guest.
•Identify and pass on to the Front Office Manager any potential problems, important issues affecting the guests.
•Check daily arrivals report, pay attention to previous complaints, hoteliers, guest booked into suites, guests paying tariff rate, first time stays as well as repeat guests.
•Be familiar with as many guest profiles as possible.
•Ensure that our long stay guests feel comfortable and offer assistance with anything that they may need during their stay. Ensure departments are aware of specific requests.
•Ensure follow up with M.O.D regarding guests that may need medical assistance during their stay.
•Handle promptly and courteously all guest comments, questions, complaints, requests and inquiries, taking the necessary actions and ensuring thorough follow through.
•Ensure a thorough handover is completed from shift to shift.
•Be fully aware of departmental figures, budget and objectives.
•Be fully aware of all daily events.
•Be up to date with all training issues and attend job related training courses.
•Communicating any internal issues or grievances to the Front Office Manager
•Be fully conversant with hotel standards of operation and department procedures.
•Encourage up-selling in order to maximize revenue.
•Pass on to the sales team any possible leads, which could develop into future business.
•Be aware of short and long term marketing promotions.
•Identify any discontinuity in the visits of our regular guests, and liaise with the sales team in order for them to follow through with the guest or his/her company.
•Perform show-rounds of the premises and facilities as and when required.

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