A Reservation Agent is needed for a reputable hotel in Beirut.
-Verify all reservation information with callers to ensure accuracy.
-Accommodate and document special requests in an accurate and efficient manner.
-Determine the most appropriate room type to meet guest requirements and maximize room rate.
-Explain guarantee and cancellation policies to callers.
-Describe room accommodations and benefit feature sale amenities to guests.
-Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
-Answer guest questions about property facilities/services
o Assign confirmation/cancellation numbers and clearly relay this information to callers
-Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
-Follow “up selling” techniques and sales strategies in order to maximize property revenue.
-Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers
-Verify availability of room type, rate, and occupancy before confirming any reservations.
-Process all reservation requests, changes, and cancellations received
-Indicate special room reservation types by inputting the correct code and rate into the reservation system.
-Bachelor Degree in Hospitality Management or any alternative field.
-Previous experience in Hotels is a plus.
-Good English Language
-High Communication Skills