IT Support Specialist / Administrator (Canadian clients - Overnight shift)

General Information

Job Type:
Information Technology
Date Posted:
Jan 11, 2021
Employee Type:
Full-Time Employee


Company Name: Nagetec
Location: Mansourieh, Lebanon
Duration: Full-time (with benefits)

***Must work the overnight shift from 11PM to 7AM***

*************Must speak French*********

We are seeking an energetic and experienced IT Support Specialist / Administrator to join our dynamic and growing IT team to provide full REMOTE IT managed services to our clients in Canada. This includes architecting, implementing, recommending and resolving hardware and software issues/ solutions that are critical and non-critical in nature. The candidate must handle technical issues by exercising independent judgment in determining the nature of the problem and selecting the optimal way to resolve the situation. Your strong and well-rounded skills will enable you to:

- Demonstrate the capacity to remotely install, configure, administrate and support Intel or MAC servers, workstations and networks

- Provide remote technical support to clients

- Actively assist with internal Helpdesk overflow calls and assume total ownership of issue and problem resolution

- Perform problem determination and troubleshooting tasks across Intel platforms, technologies and environments

- Collaborate on joint initiatives with internal IT team members to deliver solid customer solutions

- Interface with third party IT service providers to assist with troubleshooting and call escalation

- Resolve all client issues in a timely and efficiently manner in order to ensure customer satisfaction

- Provide input on how to develop IT initiatives, projects and framework from a high-level to detailed overview

- Be available for off-hour and on-call support rotations

- Perform other departmental duties as requested

- Working one or two Sundays per month for server updates and patching

Technical Experience

The IT Support Specialist / Administrator must have experience in the following areas (hardware and software environments):

- Microsoft workstation and server platforms
- Microsoft Office Suites
- Cloud solutions and administration
- Microsoft Exchange Server administration
- Microsoft SQL Server administration
- Hyper V and VMware experience
- GPO, Active Directory, DNS, DHCP, SNMP
- Strong knowledge of WAN/LAN, network hardware security and management
- VPNs , Routers and Firewalls
- Strong Knowledge of backup software and technologies
- Monitoring Solutions
- Report building with Visio
- MAC Servers and Workstations

Education and Experience

- Minimum 5 years’ experience in providing IT support services to multi-customer environments
- Degree in Computer Science, information systems or equivalent
- Certifications required: Server +, Microsoft MCP, MCT, MCSA
- Certifications in HP ASE, AIS, APS or Microsoft MCSE an asset

Competencies and Qualifications

- Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.

- Ability to make, prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

- Highly flexible and motivated individual
- Ability to work independently and effectively as a team member

- Ability to work and perform well under pressure, flexible in adapting to a changing environment

- Client focused with the ability to learn and adapt quickly

- Strong technical knowledge of current hardware, software, protocols including HP systems and Microsoft technologies

- Strong interpersonal and communication skills. Ability to communicate easily with internal support teams, external customers and vendors.

- Systematic thinker/problem solver with good organizational and multi-tasking skills.

- Bilingualism is required in French and English (oral and written)

Company Profile