- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
- Process invoices, post checks to vendors and distribute employee checks.
- Respond to guest complaints, requests and emergencies.
- Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments.
- Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed.
- Answer phones and place reservations.