Assistance Coordinator

General Information

Mideast Assistance International SAL
Job Type:
Date Posted:
Feb 19, 2021
Employee Type:
Full-Time Employee


• Receiving, dispatching and replying to phone calls and mails within agreed time scales and according to call center procedure.
• Assisting clients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.
• Collecting all the information needed from the beneficiary and creating files on the system.
• Following up with the client/ beneficiary/ Service Providers/Network Providers for the needed documents.
• Advising beneficiaries on benefits and services available.
• Analysing files and informing the expert that new cases are available when applicable.
• Sending reports to the Unit managers when needed.
• Preparing and sending the approved guarantee of payment to Service Providers/Network Providers
• Updating the beneficiary/ client about the file status.
• Following up on the files and updating the system continuously.
• Working in a team environment to ensure proper case handling.
• Ensuring the application of all the quality requirements.
• Executing any job related task requested by the Unit Manager, Senior Assistance Coordinator / Operations Manager
• Ensuring proper communication with all departments to maintain suitable work environment.

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