The sales representative is responsible to ensure customers know someone’s available to help if they need anything from answering product questions to showing them a product that meets their needs. The sales representative is responsible for maintaining the store’s clean and organized appearance and restocking items.
PRINCIPAL DUTIES & RESPONSIBILITIES
Welcomes customers by greeting them; offering them assistance.
Directs customers by escorting them to racks and counters; suggesting items and provide accurate information (e.g. product features, pricing...)
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Documents sale by creating or updating customer profile records.
Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Cross-sell products, upsell when appropriate; promote current sales, promotions, etc.
Coordinate with the Sales Representatives team to provide excellent customer service (especially during peak times)
Contributes to team effort by accomplishing related results as needed.
Keep the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Help organize back stock and perform inventory counts.
Stay up-to-date with new products/services.
Handle customer complains in a calm and professional manner.
Take direction from and report to assigned supervisor.
Provide customer feedback to the Store Manager.