We are hiring Sales Associates for our stores in Citymall; responsibilities include the following:
• Ensure high level of customer service by greeting customers, assisting them, and applying company’s customer service standards.
• Increase the store’s sales by suggesting alternatives, following up on customers’ requests, and performing the up-selling and cross-selling techniques.
• Maintain solid product knowledge and follow latest trends to provide confident and relevant advice to customers.
• Communicate to the customers the information on special offers/Sales promotion events.
• Handle customers’ complaints professionally and escalate any services issues to the store manager/Assistant Store Manager for suitable resolution.
• Assist in floor moves, merchandising, display maintenance, floor stocks, and efficient process of items.
• Arrange and replenish the shop shelves regularly and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand’s image and store manager’s guidelines.
• Participate in year-end inventory and cycle counts.
• Handle cash register’s operations and complete sales transactions.
Previous retail experience is a must.