Product Manager, Survey Junkie Member Support

General Information

Job Type:
Date Posted:
Aug 24, 2021
Employee Type:
Full-Time Employee


Essential duties

· Partner with Customer Support to collect consumer feedback
· Set and prioritize a consumer-centric roadmap that addresses consumer needs and problems
· Conduct quantitative and qualitative user research through interviews, surveys, and observation to identify consumer pain points and get actionable insights
· Create a customer service philosophy for the support team
· Align and uphold consumer first strategy across all product teams within the consumer app organization
· Define goals for business metrics and platform health
· Carry out initiatives to reach those goals
· Become a subject matter expert for our web, iOS, and Android products
· Define epic and user story requirements and acceptance criteria for both technical and non-technical requirements
· Upkeep quality of consumer product Measure impact of your work, monitor, and report
· Manage cross-team dependencies
· Build instrumentation, monitoring, and evaluation capabilities to create better products
· Communicate to team and stakeholders effectively
· Recognize and communicate risks/concerns
· Partner up with Engineering Managers to support agile teams
· Create and document processes to increase team productivity.

Required skills/qualifications
· 2+ years of product management experience at fast-growing consumer web or mobile apps companies with increasing responsibilities
· Experience working directly with customer support teams
· Demonstrated to be a strong Systems Thinker and can decompose complex problems into coherent smaller parts
· Ability to execute against clearly defined goals both tactically and strategically
· Ability to communicate the results of analyses clearly and effectively
· Proven track record of organizing, developing, and executing business initiatives that deliver results with minimal guidance
· Experience performing product-oriented quantitative analysis, including statistical analysis
· Working experience in Agile environment
· Analytical thinking is a plus.

Perks & Benefits:

· Flexible working hours
· Premium health insurance, family package
· Stock options
· Lunch coupons
· Team events
· Opportunity for sharing best practice with our US office
· Weekly massage day
· Catered lunches at the office
· Healthy food kitchen
· English Classes

Company Profile