Senior Support Engineer

General Information

Capital Banking Solutions
Job Type:
Information Technology
Lebanon - Beirut
Date Posted:
Dec 01, 2021
Employee Type:
Full-Time Employee


Job Summary:
Responsible for providing continuous support for the banking solutions running at customer’s premises and ensuring a quality of services as per the Customer Service Level Agreement.

Job Responsibilities:
 Handle on daily basis the issues related to banking application support.
 Monitor the status of incidents per application support staff.
 Ensure proper follow-up on daily administration.
 Issue monthly statistic reports about the customer’s incidents.
 Follow-up with the Development department on the status of application software bugs.
 Coordinate with the Consulting team for the installation of new applications.
 Provide technical support for the Consulting team when needed.
 Ensure technical support for clients upon need in an effective and efficient manner.
 Conduct technical training to the clients.
 Manage and supervise team procedures, activity and support ticket logging.

Education: BS degree in Information Technology, Computer Science or equivalent.
Work Experience: Min 5 years of experience in application support and administration related to Banking Industry as well as Software Development
Languages: Arabic, English and French.

Technical skills:
 Office literate (Word, Excel, PowerPoint).
 Excellent knowledge of Unix/Linux and Microsoft environments.
 Good process knowledge of SQL Language and database design.
 Good knowledge of web technologies: REST APIs, Webservices, Carbon Applications (WSO2 framework).
 Good knowledge of Virtualization / Cloud Computing.

Other skills:
 Good analytical thinking & problem solving skills
 Excellent client service skills
 Flexibility & adaptability
 Professional confidence
 Good communication skills
 Good teamwork and cooperation spirit

Company Profile