Regional Quality Supervisor

General Information

Pharmamed SAL
Job Type:
Health Care/ Pharmaceutical
Lebanon - Beirut
Date Posted:
Nov 24, 2021
Employee Type:
Full-Time Employee


Position: Regional Quality Supervisor
Education: Bachelor’s degree in relevant field, post Graduate Degree is strongly preferrable
Years of Experience: Minimum 3 to 5 years of prior experience in a similar position.

Brief Description on Duties:
• Developing, implementing, and updating a comprehensive quality management system for all the company’s activities and which is consistent with the applicable leading practices (GSDP) and regulatory/supplier requirements.
• Ensure all the Regional Quality department internal trackers are updated
• Update files donations
• Ensuring acknowledgment for GSDP guidelines by employees
• Prepare training material related to the GSDP and submit it to the department head and perform trainings
• Report any temperature excursion or any other deviation to the concerned supplier
• Follow up on mapping execution and implementation
• CAPAs approval
• Development, periodic review, revision and implementation of SOPs, manuals, policies, protocols, instructions… as required and in compliance with applicable standards and regulatory requirements.
• Ensure the implementation of the established Quality Management System, the current GSDP and any other applicable standard
• Follow up and apply all new quality related requirements mandated by the ministry, other regulatory bodies and/or suppliers to ensure that they are reflected in SOPs and being adhered to by staff.
• Review all company departments procedures, policies, instructions, protocols, and any other document related to the Quality Management System and ensure their coherence with the pre-established system and the governing guidelines
• Prepare & review the complaints, advise on the corrective and/ or preventive actions to be implemented
• Prepare & review the deviations requests, assess its impact, and advise on the needed corrective and/ or preventive actions to be implemented
• Prepare & review the improvement forms and the non-conformities reported to the Regional Quality department, perform the root cause analysis, and advise about the needed corrective and/ or preventive actions to be implemented
• Prepare & review the returns requests and advise about the product destiny and the damaged requests and grant approval as need be
• Shipment receipts, reviews, release and validate the data with the invoice VS entered data on system, advise about the shipment destiny after having contacted the concerned supplier
• Review the change controls requests, assess its impact on the Quality Management System in place and advise about any further needed action
• Plan for the yearly Management Review Meeting, prepare all related documents and follow-up on the outcome implementation
• Prepare, review, and approve the internal training plan and internal audit program
• Lead the internal audits at the company; revise the prepared audit reports and discuss the needed corrective/ preventive actions to be implemented
• Review the temperature reading reports and the verification reports
• Handle the temperature excursions and perform the needed root cause analysis
• Manage the mock recall exercise and handle the recall implementation as need be
• Conduct the customer satisfaction survey, collect data, prepare survey report, and share the outcome with the concerned departments and Top Management
• Perform the needed trainings on all the aspects related to the quality and business ethics to the regional quality department team and to all the company’s employees
• Ensure required calibration, mapping and validations are preformed
• Revision, in compliance with the legal function and other departments within the company, of quality agreements with manufacturers, wholesalers and distributors.
• Conducting inspections of distributors and wholesalers as necessary per the agreed upon requirements mandated in the contracts signed between both parties.
• Acting as primary quality contact person with Third Party (3PL)
• Monitoring QA aspects of warehousing practices for compliance with warehouse procedure manuals and regulation of the Ministry especially in relation to the warehousing temperature and conditions.
• Ensure that all testing and monitoring equipment are well calibrated.
• Ensure the risk assessment is performed for all the company’s departments and follow-up on the actions to be implemented
• Review the suppliers’ and the local and regional sub-distributors’ quality agreements
• Prepare & review the Regional Quality department budget and Key Performance Indicators
• Prepare the calculated Key Performance Indicators on a routine basis and set corrective actions when needed
• Liaising with customers and regulatory authorities regarding quality matters, including hosting inspections and responding to observations.
• Responding to regulatory authorities and supplier notices and concerns.
• Strive to consistently uphold the company’s core values.
• Review the marketing budgets
• Prepare

Company Profile