The Operations Manager will be the primary point of contact for the Sales Team, Marketing, Finance and other departments. He will be responsible for the whole Sales team who are responsible for inbound and/or outbound lead generation for product sales to both new and existing customers as well as future sales. The Operations Manager will also be responsible for sales forecasting, analytics, productivity, CRM maintenance and other sales support functions.
PRINCIPAL DUTIES & RESPONSIBILITIES
Manage a successful sales team and ensure that the team consistently meets or exceeds daily sales performance metrics.
Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
Responsible for the effective performance management of the Retail, Wholesale, Store Managers and Sales Team.
Responsible for the management of all retail activities. To ensure that shops operating in the designated area achieve set income and profit targets.
Uphold the reputation of the company by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, suppliers and staff.
Promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
Develop and grow a customer focus commercial operation including new shops to maximize available assets, planning 2 to 3 years in advance. To ensure awareness and account for competition, retail sector trends and current trading opportunities.
Develop, implement, review and monitor the retail operating plan and budget.
Meets sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Implement consumer segmentation, targeting, and positioning initiatives that assists the management in deciding resource allocation based on the internal requirements and the external market.
Ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
Develop corporate policy driving display, merchandising, pricing and grading whilst observing competitors and retail trends.
Work in conjunction with consultants and contractors, to carry out new shop site evaluations and questionnaires.
Work with contractors, to ensure shop refits are carried out in accordance with national guidelines meeting relevant time schedules, and ensuring shop standards are maintained on an ongoing basis.
Responsible for maintaining shops to an acceptable standard, complying with both safety standards and planned preventative maintenance.
To collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration.
Excellent interpersonal, communication, and organizational skills
Strong customer management and leadership skills
Bachelor Degree preferred
Related Work Experience
10+ years’ experience retails sales management with proven track record
Strong command of English – French - Arabic languages