Digital Business Manager

General Information

Malia Group
Job Type:
Date Posted:
Sep 01, 2022
Employee Type:
Full-Time Employee


- Job Purpose:
Lead Cosmaline digital team to achieve the unit's set objectives

- Duties and Responsibilities:
1- Reach digital unit's monthly goals of E-commerce's daily orders, fulfilment and customer service KPIs
2- Monitor web analytics and suggest improvements with the technical teams to ensure a smooth UX and UI for consumers
3- Work closely with different internal and external stakeholders to ensure performance of digital ads, smooth fulfilment operations and perfect customer service and on-time delivery (Ecom team, Business Unit Managers, warehouse team, third party logistics)
4- Analyze data of sales, logistics, fulfilment, and marketing and execute needed improvements
5- Optimize current platforms by conducting researches on effective website/platforms layouts and features - remain knowledgeable about relevant trends and innovations in E-commerce
6- Set budgets based on defined strategies/plans and ensure compliance to approved ones
7- Lead on the launching of new E-commerce sites for the new countries
8- Contribute proactively with the Talent Acquisition Team in filling vacancies timely. Design/update related JD and on-boarding programs and ensure their proper understanding & implementation. Ensure an optimized structure in line with business priorities and performance
9- Provide direct reports with needed resources/tools and guidance to fulfil their role properly and set their training needs and development plan in coordination with L&DM. Celebrate achievements, highlight people with potential to offer them perspective for growth
10- Set direct reports annual Business Goals and required competencies and conduct quarterly feedback sessions to appraise their performance. Monitor continuously direct report productivity and take corrective actions in due time. Issue misconducts and enroll under-performers in related program
11- Promote the Group's culture, encourage loyalty, trust, a healthy working environment and teamwork. Personalize the motivational approach, empower and inspire the team to reach greatness

- Education:
Bachelor's Degree in Business Administration or Marketing

- Experience:
Minimum 7 years of experience in Marketing & E-Commerce

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