We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained.
Defining and implementing front desk objectives and procedures.
- Training staff and managing the shift schedules.
-Tending to guests' complaints and questions and providing exceptional customer service
-Ensuring that the front desk and reception area is well organized and operating smoothly.
-Maintaining front desk office supplies and equipment.
-Managing budgets, records, and contracts.
-Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
-Conducting performance reviews with the front desk staff.
-Generating reports and feedback for presentation to the general manager.
-Performing administrative duties such as filing and updating records, among others, as needed.
High school diploma or GED.
Bachelor's degree in hospitality or similar.
A minimum of 4 years of experience as a front desk manager or similar.
Proficient in hotel front desk software.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Good leadership and training abilities.