After Sales Maintenance & Technician Agent


General Information


Company:
KM
Job Type:
Engineering
Location:
Lebanon
Date Posted:
Jun 21, 2022
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Male

Description


Department: Maintenance department
Essential Duties and Responsibilities include the following :
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
• Processes and principles related to the customer, client, service user and to personal services;
• The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
• Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
• Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
• Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Coordinates a prompt, efficient and timely flow of paperwork.
• Prepare daily report and submit to superiors
• Other duties as assigned.
Qualification/Requirements:
Knowledge in the offered products, their functionalities, properties and legal and regulatory requirements.
Education/Experience:
BT/ TS degree in electronics.
Experience in similar field for 1 to 2 years
Continuous training is a must in order to increase his knowledge & follow up on all updates related to international standards.

Company Profile