Job Overview: Customer Success Manager will manage a portfolio of customers with the goal of supporting the customer from onboarding through technology adoption and use expansion. In addition to focusing on customer satisfaction and driving renewals, the Customer Success Manager must also have a long‐term perspective and vision as the trusted advisor and primary escalation point for existing customers. The CSM will act as an integral part of ABG’s long‐term relationship with its customers, and the efforts put forth by this individual will directly impact the value realized and the ultimate success of the business relationship.
Job Specifications :
Minimum 10 years of experience in Sales, business partner relationship development, or technical functions within the technology industry.
Superior knowledge of basic sales techniques
Knowledge of SAS products, solutions and services preferred
Knowledge of Data/Analytics solutions