Shop Manager for Jewelry Company

General Information

Job Type:
Date Posted:
Sep 22, 2022
Employee Type:
Full-Time Employee


Job Functions:

• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
• Verify proper service is delivered to customers by goldsmith
• Verify price changes, recalls, and stock balance are up-to-date
• Communicate current market trends and competitor's activities to associates & Management
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features, and benefits to all customers when presenting merchandise
• Estimate repairs and inspect/clean customers' jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Deliver warranty documentation to customers
• Perform cashier functions
• All store management work with associates to manage all common associate areas to make sure they are inviting in appearance and reflect company's image
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills & Qualifications:
• Diploma or BA/BS in business or related field
• Minimum 3 years in retail jewelry experience; or combination of relevant education and experience
• Ability to work weekends and holidays on a regular basis
• Maintain confidentiality
• Accuracy/attention to detail

Company Profile