We are looking for a Female Soft Service Supervisor to lead our team of Cleaners and ensure we provide excellent customer service with Hotel management / hospitality profile
- She will be responsible for fixed sites concerning cleaning and coffee services that we have
Soft Service Supervisor responsibilities include organising Cleaners shifts, training and motivating team members and checking private and public areas for tidiness.
To be successful in this role,
To have a good understanding of sanitation regulations and team management abilities.
To ensure our daily Cleaning operations run smoothly and that guests are satisfied.
Responsibilities
Train cleaners on cleaning and maintenance tasks
Oversee staff on a daily basis
Check rooms and common areas, including stairways and lounge areas, for cleanliness
Schedule shifts and arrange for replacements in cases of absence
Establish and educate staff on cleanliness, tidiness and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to customer complaints and special requests
Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves. etc
Participate in large cleaning projects as required
Ensure compliance with safety and sanitation policies in all areas
Requirements
Work experience as a Cleaning Supervisor or similar role
Hands‐on experience with cleaning and maintenance tasks for large organisations
Ability to use industrial cleaning equipment and products
Excellent organisational and team management skills
Car is a plus