Customer Success Strategist

General Information

The Hovi SAL
Job Type:
Lebanon - Beirut
Date Posted:
Nov 16, 2022
Employee Type:
Full-Time Employee


Who We Are
We're a full-service digital solutions lab that helps businesses reach their Sales and Marketing goals, offering everything from strategy to professional services to tech stacks.

We look holistically at Sales and Digital Marketing to provide the best solution for our clients. To us, it's not just about the tech or tactics, but about how they work together to create positive changes in people and organizations. That's why we've crafted our Digital Marketing and Sales frameworks with the customer at the center because they're proven to bring in results.

Our team of experts knows what it really takes to rank high in today's customer-driven market and how to create unique experiences that will not only generate new sales but retain clients.

Why We Do It
Hovi believes that people are the most important asset in any business. We take this value to heart and apply it to our internal processes and external corporate-social practices. We've worked hard to build an environment focused on growth, personal development, and work-life balance because we believe our people are our most important asset.

We want to foster an environment that allows them to thrive and grow, and we're doing that with 4-day work weeks, a Therapy Program to nurture healthy and happy mindsets, and a Professional Development Coaching Program to help our people smash through their career goals.

Your Role
You will be responsible for developing and executing Marketing Strategies to meet our client's business goals.

Work closely with senior leadership to identify opportunities, assess risks, and develop plans for growth and profitability.

Job Description
Attends client discovery sessions to establish the client's business goals and gain a better understanding of the client's vision.
Keeping updated with technologies and consumer behaviors.
Developing and maintaining a strategic plan for our clients, including long-term goals and short-term initiatives.
Communicating client's strategy to Functional teams in order to ensure that everyone is on the same page. This might include presentations to explain the Client’s goals and how each Team can contribute to achieving them.
Finding solutions for client problems.
Help the PMs and CSMs set the OKRs for the clients.
Set specific marketing goals that align with the overall direction and business goals.
Increase our client's market share and ensure brand consistency.
Track and measure marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.
Work with the Acquisition and Content teams to develop digital/Email campaigns.
Forecast market trends.
Research the market to identify new opportunities.
Generate innovative ideas to promote our client's brand and products.
Use customer feedback to ensure client satisfaction.

Bachelor's degree in Marketing, business administration, or related field.
Experience in business development
Excellent interpersonal skills.
Strategic mindset
Familiarity with SEO/SEM and Google Analytics
Understanding of web design
Knowledge of MS Word and PowerPoint.
Strong leadership skills.
Exceptional analytical and problem-solving skills.

Company Profile