Customer Service


General Information


Company:
JOSONS
Job Type:
Sales
Location:
Lebanon
Date Posted:
Oct 13, 2022
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Responsibilities:
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to learn various product technical specifications.
• Processing orders, forms, applications, and requests.
• Keep records of customer interactions, process customer accounts and file documents.
• Providing feedback on the efficiency of the customer service process.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication and through various channels.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Prepare product and customer reports by gathering data collected during customer interactions.

Requirements:
• BA degree in Business Management or Equivalent.
• 2-3 years of experience in the field is a must.
• Solid Microsoft office skills.
• Strong phone contact handling skills and active listening.
• Knowledge of applicable products and markets.
• Exceptional customer service skills.
• Excellent communication and presentation skills.
• Strong interpersonal skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Company Profile