We are looking for a Hotel Reservation Supervisor.
Duties & Responsibilities:
Having knowledge of entire Reservation Procedure according to International Hotel manual system.
Responsible for Hotel and Local Reservations and Reservation.
Handling of correspondences, sorted - out letters, telexes, fax, cables etc..
Review reservation booked daily.
Review arrival report daily.
Responsible for preparation of occupancy forecast.
Responsible for training staff.
Responsible for implementation of policies and procedures.
Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
Identify Top Producing Accounts ensure proper recognition by Reservation staff.
Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
Responsible for various Production reports and supply to each department concerned.
Monitoring Telephone Manner and general performance of reservations staff daily.
Ensure special handling of repeats guest and very VIP guest.
Observes and ensures that proper telephone manners are maintained at all times
Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
Follows up tentative bookings and update reservation status
Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
Review room blocking for Long Stay. Suites and special group request.
Supervising of Group Reservations.
Location: Maten - Ain Saadeh