customer service


General Information


Company:
Cherfan Draperies - Creashade
Job Type:
Clerical/ Administrative
Location:
Lebanon - Beirut
Date Posted:
Nov 23, 2022
Salary:
negotiable
Employee Type:
Full-Time Employee
Gender:
Female

Description


We are hiring a Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased , from the organization, by helping customers understand the product and answering questions about their reservations.
escalate complaints across a number of communication channels.

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments, and complaints.
-Communicating and coordinating with colleagues as necessary.
-Providing feedback on the efficiency of the customer service process.
-Managing a team of technical installers
-Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

-Bachelors or High school diploma, general education degree, or equivalent.
-Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-proficient with Microsoft Office, including Word, Excel, and PowerPoint. Adobe
-Experience working with customer support.

Company Profile