-Training, coaching, and mentoring employees to ensure they are knowledgeable about company policies and can handle customer requests effectively
-Monitoring employee performance to ensure that they are meeting established standards for quality service and productivity
-Coordinating with human resources to ensure that employees are hired appropriately and that they receive training when needed
-Assessing customer needs, providing information regarding available products, services, or solutions to meet those needs, and processing transactions
-Following up with customers to ensure they are satisfied with their experience with the company and recommending additional products or services as needed