Job Role Description
The Housekeeping Coordinator responds to guest requests. He/She must be well versed on the hotel’s products and services, so he/she can serve guests well.
He/She arranges and assists in daily housekeeping operations and requirements. He/She needs to secure maintenance of all room keys and auxiliary locks. He/She is responsible for making sure the cleaning tasks are carried out well.
He/She does administrative duties. He/She prepares paperwork such as drafting budget reports, maintaining staff records, assigning cleaning tasks and taking inventories. He/She converses well with external and external guests. This position requires a high level of guest phone contact.
-Aid customer service over various platforms.
-Carry out operations for service excellence.
-Communicate and relate well at the workplace.
-Develop personal effectiveness at operations level.
-Handle basic administrative duties.
-Meet service challenges.
-Provide related housekeeping services.
-Solve problems and make decisions at an operations level.
-Take care of guest concerns.
-Use basic functions of a computer.
-Work in teams.